Frequently Asked Questions (FAQ)
How fresh are your desserts?
All our desserts are baked fresh daily using premium ingredients. From gooey NYC-style cookies to decadent chocolate bars, every treat is handcrafted to deliver maximum indulgence straight to your door.
Do you offer nationwide delivery?
Yes! We ship across Australia. Delivery times vary by location, but all orders are carefully packaged to arrive fresh & intact.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email so you can monitor your dessert’s journey from our kitchen to your doorstep.
Are your desserts suitable for gifting?
Yes! All boxes come in luxury, gift-ready packaging, perfect for birthdays, weddings, parties, or just treating someone special.
What is the difference between your dessert boxes?
Each box is curated for a specific experience:
- Sampler & Mystery Boxes: Variety of our most-loved desserts, with some surprises.
- Ultimate Dessert Box: 14 of our top treats, designed for indulgence & sharing.
- Specialty Boxes (Dubai Pistachio, Premium, Biscoff Heaven, etc.): Highlighting signature flavours or themed collections.
Can I customize my order or build my own box?
At the moment you can currently order each items invidivually customising the ultimate favourite’s dessert box & currently, we offer curated boxes, but yes you can make any custom orders on our email or phone number service.
What if I have food allergies?
We take allergies seriously. Each product page lists all ingredients & allergen information. Please check before ordering, & contact us for any special requests.
How long do your desserts last?
- Cookies & Blondies: Best eaten within 5 days.
- Chocolate Bars & Slices: Can last up to 7 days if stored in a cool, dry place.
- For longer storage, freeze your desserts to preserve freshness.
Can I order for events or large gatherings?
Yes! We cater to custom orders, grazing tables, & event boxes. Contact us via the website to discuss quantities, flavours, & special requests.
Do you offer gift cards?
Yes! Loaded Cookie Pie Co gift cards are available for digital or physical delivery. Perfect for friends, family, or colleagues who love indulgent treats.
How is the Loaded Mystery Box different from other boxes?
The Mystery Box ($149.99) contains 15 premium desserts with a surprise selection, including chunky slices, cookie pies, blondies, cookies, & chocolate bars. It’s a playful, indulgent treat where every bite is a delight, while still offering premium value more value than our Ultimate Dessert Box.
